Sometimes, you may encounter difficult patrons. These are usually groups of teenagers.
- Use Body Block and waving arms for more effective crowd control. (position your body in front of the patron and spread your arms out)
- Always use a stern voice, but do not be rude. Let them know you are in charge.
- Always get their full attention so they know you are talking to them.
- Give children 1-3 warnings depending on the severity of the incident.
And Yes, you are allowed to ban or timeout people from playing on the equipment if you feel they are being a danger to others and themselves. Your main goal is to make sure no one gets hurt.
If the crowd gets aggressive you are permitted to shut things down