Category: Set Up and Pack Down

HUDDLE

1. Team leader to split into team into groups of 2 or 3.
2. Allocate group leaders.
3. Allocate which group is packing down which equipment
4. Identify central location for where the small and misc equipment will be placed. You may need to identify a few depending on how spread out the equipment is.

PACK DOWN PROCESS

1. Deflate the inflatable and pull the edges in. DO NOT FOLD AND ROLL YET
2. Remove stakes and unclip sandbags. If metal stakes, place in the allocated central location. 
3. Fold inflatable and let air out
4. Pack away all the small miscellaneous things and place in the central location (blower, leads, barricades and barriers, grass mats, safety mats, bollards) – MAKE SURE IT IS SORTED INTO INDIVIDUAL PILES. DO NOT JUST PUT IT ANYWHERE.
5. Bring sandbags to central location.
6. Roll the inflatable, tie it up and leave it there. (ALWAYS ROLL FRONT TO BACK)
7. Help others, but remember to follow this exact procedure.

LOADING UP ONTO THE TRUCK

1. Team Leader will then bring the truck in for loading. Drive around to pick up each inflatable if set up is spaced out.
2. Load up inflatables first.
3. Finish off with small miscellaneous things and sandbags.

IF YOU’RE FINISHED, GO HELP OTHER TEAM MEMBERS.

HUDDLE

1. Team leader to split into team into groups of 2 or 3.
2. Allocate group leaders.
3. Allocate which team is setting up which equipment based on experience.
4. Team leader and group leaders to identify where each equipment will be placed.
5. Identify power and/or water source

UNLOADING FROM TRUCK

1. Take out the small miscellaneous things and place in the central location (blower, leads, barricades and barriers, grass mats, safety mats, bollards) – MAKE SURE IT IS SORTED INTO INDIVIDUAL PILES. DO NOT JUST PUT IT ANYWHERE.
2. Team Leader to drive around and drop all the inflatables in their positions.

SET UP

1. Unroll inflatable and confirm position of entry and exit points are suitable
2. Connect power and blower. Ensure no trip hazards.
3. Zip it all up
4. Inflate
5. Install anchors
6. Mats into position
7. Barriers around blower and generators
8. Clean and sanitise
9. Set Up Metal barriers, safety signs, banners, grass mats over cords
10. Double check everything is secure, clean and safe.

HELP OTHER GROUPS ONCE YOU’RE DONE

ASSESS THE LOCATION

1. Space Required and Clearance (access and set up location)
2. Hazards and interference (trees, holes, furniture, vehicles, people, trip hazards)
3. Underground piping
4. Power (distance, location) Avoid connecting more than 2 extension cords together. 
5. Avoid sharing power with other devices. Maximum 2 devices per power point.
6. Water (distance, location) (APPLICABLE TO WATER GAMES ONLY)
7. Position – identify front, back, entry, exit points of the unit. Make sure kids do not exit into the wall or any dangerous objects.

SET UP

1. Start from the back, and roll out to the front.
2. Secure blower
3. Secure zips, velcros and blower tubes so no air can escape.
4. Connect power and make sure there is no trip hazards. Use grass mats, cable covers, secure them with tape or hide them to avoid trip hazards.
5. Inflate. Keep watch to make sure the inflatable does not catch onto anything on the way up. On windy days, you may need to anchor a few points first before inflating.
6. Anchor with metal stakes or sandbags. Make sure to avoid reticulation. NOTE: if set up is on grass, always ask the customer where the reticulation pipes are.
7. Use tie down ropes on slides, obstacle courses and other tall units when required.
8. Set up crash mats around the entry and exit points.
9. Vacuum and disinfect.
10. Set up barriers around the blower
11. Set up barriers around the front for crowd control and line management.
12. Sign Checklist and Hire Agreement Form

TAKEDOWN

1. Vacuum and disinfect.
2. Turn off blower
3. Unzip, untie blower tubes and velcro
4. Pull all walls towards the middle. Start with the sides, then finish off with the back.
5. Remove stakes or sandbags.
6. Remove as much air as you can by stepping on it. 
7. Fold in 3 OR 4 sections. The less folds, the taller the unit will be when rolled up. More folds, will result in short and stumpy. Sometimes you can do 3.5 folds etc.. Goal here is to make sure it fits inside your vehicle afterwards.
8. Keep stepping to remove air, or fold in half and keep stepping on it.
9. Start rolling. Keep it tight at all times and make sure edges are straight. If its not straight, it will be hard to stand up when its rolled up.
10. Once rolled, tie it up using the straps provided.

General Information

You MUST always arrive on time at the event location as stated on the delivery sheet. If you would like to arrive earlier, you can contact the customer directly and ask for approval. NEVER BE LATE. 

You are required to always vacuum, sanitise and remove excess water during set up and pack down.

If however, during continuous rain, you may pack down the inflatable and report the conditions of the unit to management.

If any inflatables or units are wet, not clean or damaged upon pack down, you must report to management.

You shall after completion of set up of an inflatable, take photos of the set up and send it to management.

You must ensure set up location is clear of any sharp objects or materials that could harm a person and/or the inflatable.

You must complete the safety checklist and log book for the inflatable to ensure the correct set up according to WORKSAFE Australia has been implemented. This includes, safety barriers around the blower, correct anchorage systems, safety mats, site survey and electrical equipment correctly placed.

LOADING UP AT THE WAREHOUSE

You must always have your box of metal stakes and one spare blower in your van, regardless of use.

It is important that you remember everything required for the delivery. If you ever make a mistake of forgetting something you risk unsafe set up, and being late to multiple deliveries.

Use the checklist provided to ensure all items required for the deliveries are inside your vehicle.

Be courteous of other team members and help out where you can.

HOW TO APPROACH THE SET UP PROCEDURE FOR PRIVATE HOUSE PARTY

When you leave the customers place, you want them to feel safe that their kids can play inside the bouncy castle without it flying away or collapsing. You want them to feel like you are a professional who knows exactly what to do. You need to show confidence.

1. Arrive at event location on time or early
2. Make contact with customer and introduce yourself as “Your Name from Perth Bouncy Castle Hire” DON”T FORGET TO SMILE 🙂
3. Ask where is the equipment going to be set up and ask them to show you
4. When walking to the set up location, you should be observing the surroundings and access. Things to look out for that may cause inconvenience are; tight access, soft ground, vehicles and furniture in the way, trees, power lines, hot water units in the way, air con units in the way, dog poo, rocky ground, enough space for the equipment. If problems arise look for alternatives.
5. After set up location has been assessed for safety (eg. sharp objects, slope), ask the customer which way they want the entrance of the equipment to face.
6. At this stage it is VERY IMPORTANT you get the customer to confirm where they want the equipment set up. You DO NOT WANT TO BE MOVING THE EQUIPMENT AFTER IT IS ALREADY SET UP.
7. If set up is on grass, ask the customer if there is any underground piping. If there is, ask the customer to show you where. Then tell the customer you will come and get them when you are about to use the metal stakes. It is important you do this step because we do not take responsibility for any damaged pipes.
8. Ask for the location of the power point
9. If any payments are required, this is the best time to ask for it.
10. Tell the customer you will start setting up, and come get them before you start putting the metal stakes in.
11. Set up the bouncy castle. Things to look out for are: All zips are closed, any tubes to be tied off, blower tube to be fastened (check for tightness by pulling).
12. Attach sandbags or if metal stakes are going to be used show the customer exactly where you will be putting in the metal stakes. We want them to feel like they made the decision on where the stakes go in.
13. Start anchoring it down, and using ropes to tie down if its windy.
14. Clean the equipment and vacuum it. MAKE SURE ITS CLEAN!
15. Put the mats in front and cones around the blower.
16. Go through the Set up checklist and complete in full detail. Write down any comments such as tight fit, bad parking etc.
17. Contact the customer, and show them how to turn the blower on and off, what can go wrong and what to reference if something goes wrong.
18. Explain to customer its all been set up properly and get them to sign the Safety and Hire Agreement.
19. Tell them what time you will come back for pick up.
20. Pick up any mess you made, and close any gates behind you before leaving.
21. DON’T FORGET TO SMILE 🙂

HOW TO APPROACH THE PACK DOWN PROCEDURE FOR PRIVATE HOUSE PARTIES

1. Arrive on time
2. Talk to the customer and ask if everything went well. If you did a good set up, this should always be a YES!
3. Tell the customer that you will start packing it away.
4. If kids are still on the equipment, tell the kids “alright kids, i’ll be packing it away in 1 Minute, then everyone has to come off”. This will help you get parents attention and also give a pre warning to difficult kids who may not want to come off the equipment.
5. While your waiting, go get your cleaning equipment and your trolley.
6. Once the kids are off, vacuum and wipe down the equipment.
7. Then turn it all off, unzip and take off any straps etc to let the air out and fold it so that the material will be as flat as possible. This will make it easier for you when you start rolling the inflatable.
8. The key to to a good roll is to have it as flat as possible. Always remember the inflatable needs to be able to fit back into your van, (to fit in a van is roughly just taller than one of those orange trolleys) so keep that in mind when rolling. General rule of thumb is, if you want it tall and skinny, then it will have less folds, Short and Fat, then it will be more folds.
9. Once its folded length ways, fold it in half to help get all the air out, while you take all the other things into your vehicle.
10. Once all things are in the vehicle you can start rolling this inflatable.
11. Once its all done, don’t forget to thank the customer and say good bye!

HOW TO HANDLE CERTAIN SITUATIONS – Your main goal is to make the customer feel you have things under control.

No matter what situation you are in, you must keep a cool head. Do not panic or complain to the customer. Keep calm, and try to find a solution. Read this section as most scenarios have been listed here. If the issue can not be resolved, please contact Kheng.

DO NOT CALL OR SMS management during shifts because the inflatable is dirty/wet or the set up location is hard to get to or further than expected.

Get the job done first and take pictures for proof where you can and report to management AFTER the shift so we can investigate the situation.

Make sure you are at the correct address! Sometimes there may be several events going on at the same location, so make sure you are talking to the right customer! DO NOT SET UP UNTIL YOU ARE SURE!

Cleanliness of Inflatable – You can always expect a little bit sand, grass inside.

Inflatable is Dirty Upon Set Up

1. Take Pictures for proof, video is even better
2. Get the vacuum, towels and spray and start cleaning
3. Report to management AFTER the shift

Inflatable is Wet Upon Set Up

1. Take Pictures for proof, video is even better
2. Get the vacuum, towels and spray and start cleaning (keep one towel to remove the excess water and the other towel to polish. Do not use both towels to remove the water, otherwise both towels will end up completely drenched)
3. Report to management AFTER the shift

Inflatable is Wet or Dirty after Pack Down

1. If the wet weather is continuous or its too dark to see, do the best you can to remove what you able to.
2. Report to management AFTER the shift. IT IS IMPORTANT you do this so if the unit is going out the next day, the other driver can be notified so they can be prepared upon arrival of the set up.

Customer is not home or late

1. Contact the client immediately. Call first, if no response, SMS the customer.  Hi {customer name}, its {your-name} from Perth Bouncy Castle Hire. I’m here at the event location. Please call me ASAP. Thanks
2. Notify Kheng on 0421 464 018 or Helen on 0404 341 584.
3. 10 Minutes waiting – Keep calling and SMS the customer, “Hi, Just wanted to advise that I can only stay here for another 20 minutes. Please call me ASAP.”
4. 30 Minutes waiting – Keep calling and SMS the customer “ Hi , Just wanted to advise that I can only stay here for another 10 minutes. I have to leave for my next delivery at {time}. Please call me ASAP to avoid any delays. Thanks
5. At 40 minutes if still no response, Notify management, and leave for your next delivery.
6. The customer may call you up to come back. Don’t PANIC. Have a look at your schedule, and figure out what time you can get back to their location and let them know. If you have a difficult customer, let them know that management will contact them soon.

You are LATE to a SET UP

1. Contact the client immediately. Call first, if no response, SMS the customer.  Hi {customer name}, its {your-name} from Perth Bouncy Castle Hire. I’ll be there {X} minutes.
2. Upon arrival and greet the customer and set up as fast as you can. Assure the customer you will get this done SUPER FAST.   The main thing is get the castle up and make sure its clean so they can start using it . All the details such as keeping extension cords safely tucked away, safety barriers can be completed after.

You are LATE to a PACK UP

1. Contact the client immediately. Call first, if no response, SMS the customer.  Hi {customer name}, its {your-name} from Perth Bouncy Castle Hire. I’ll be there in {X} minutes.
2. Upon arrival and greet the customer and start cleaning and packing up. If the event is at a park or public location and the customer has been waiting for you, apologise and tell them that they can leave if they want to. You have it all sorted.

Unit does not fit in set up location (do not climb up trees or use ladders to saw off any branches. It is the customers responsibility)

1. If its a tight fit, you can put towels, bouncy castle bags, or any sort of protective material against the inflatable and the wall/fence/roof eave.
2. Check if you can face the bouncy castle another way to make it fit?
3. If the equipment does not fit at all, look around to see if there are other options. Examples are: front of the house, back of the house, side of the house,
4. If you end up setting up at a location where the exit or entrance is near a wall/rock or dangerous object. You MUST advise the customer that an accident could happen if you set up that way. Note that down on the hire agreement form and let the customer sign next to it.

Unit does not fit through access way

Check if there are other access points? If no other options are available tell the customer if its possible they can assist you in getting the inflatable through.

OPTION 1: bring the inflatable close to the gate/door and lay it on the floor and jump to try to squish it as flat as you can (you may need to kneed it a little bit to get it flat enough). Sometimes you may need to loosen the straps so u can flatten it even more. Then stand it up on the trolley and check if its thin enough.

2a. If it looks like its really close to fitting, try a combination of lowering it, standing it up, getting someone to push the sides in. DO NOT DAMAGE customer property.

OPTION 2: Re roll the inflatable so it is tall and thin.

OPTION 3: Open the inflatable so its only one strip. Then have 2 or people to pull that through the gate/door.

OPTION 4: If you have tried all of these options, and it still can’t fit, advise the customer you are unable to get it through the access, therefore you can not set up. DO NOT SAY THIS unless you have really tried to get it through.

Set up location is far from parking

1. Analyse the area and see if there is gates or vehicle access anywhere.
2. If no options are available, and the customer seems friendly, you can try to ask for assistance from the customer or some other staff/people around. (DO NOT ASK if the customer seems very busy)
3. Do a few stretches and get ready to get some exercise! Start working
4. If you are going to take longer than the expected time, contact the next customer after finishing set up or pack down.

During Set up or Pack downs, customer wants to extend the hire

1. If you are at the set up, have a look at the schedule and check if there is anywhere you can fit them in. After set up, YOU MUST contact management to advise of the change as we will need to talk to the customer.
2. If you are already at the pack down, advise the customer its too late, as you are on a schedule and you won’t be able to get back there.

Can’t find the event location

1. Contact the client immediately. Call first, if no response, SMS the customer.  Hi {customer name}, its {your-name} from Perth Bouncy Castle Hire. Iim close by but can’t find the address. Please call me ASAP. Thanks
2. Check if you have the correct address. Look at things like correct suburb, street vs way vs road vs lane etc..
3. Check on the schedule. Is there any other numbers on there? check in the notes section and sometimes there is a few numbers in the phone number section. TRY CALLING THEM ALL
4. KEEP CALLING
5. Notify Kheng on 0406 161 959 or Helen on 0404 341 584.
6. 10 Minutes waiting – Keep calling and SMS the customer, “Hi, Just wanted to advise that I can only stay here for another 20 minutes. Please call me ASAP.”
7. 30 Minutes waiting – Keep calling and SMS the customer “ Hi , Just wanted to advise that I can only stay here for another 10 minutes. I have to leave for my next delivery at {time}. Please call me ASAP to avoid any delays. Thanks
8. At 40 minutes if still no response, Notify management, and leave for your next delivery.
9. The customer may call you up to come back. Don’t PANIC. Have a look at your schedule, and figure out what time you can get back to their location and let them know. If you have a difficult customer, let them know that management will contact them soon.

Missing or wrong size blower (This should not of happened. You should have double checked before leaving the warehouse. You should always have a spare blower in your van. NO EXCUSES)

1. However if you did. Check if you have time to drive back to the warehouse to get one? If not, Call management immediately on 0421 464 018. If you can’t get a response, contact the other drivers and ask if they are close by?
2. If no option, drive back to the warehouse and get one.

Missing sandbags (This should not of happened. You should have double checked before leaving the warehouse. NO EXCUSES)

1. However if you did. Check if you have time to drive back to the warehouse to get one? If not, Call management immediately on 0421 464 018. If you can’t get a response, contact the other drivers and ask if they are close by?
2. Use ropes to tie down to metal stakes, cars, poles or anything else secure.

Customer Asks You To Move The Castle to Another Location After You Have Already Set Up

We need to avoid this at all costs. Its VERY IMPORTANT that you get the customer to agree to the set up position before you start setting up. But we know sometimes it does happen.

1. If you are going to be late to the next delivery, let them know that unfortunately you won’t have enough time to move it now or you will be late to the next delivery. 
2. If you have time, then just DO IT!
3. If you feel that if you move the castle, theres a chance that you may not be set up in time for their event, make sure you advise them of this.

Generator Problems

Pull String has snapped

1. Check if you have time to drive back to the warehouse to get one? If not, Call management immediately on 0421 464 018. If you can’t get a response, contact the other drivers and ask if they are close by?
2. Call a local hire company and hire a generator (minimum 3kva for each inflatable). Try Coates hire, kennards hire. Google “Generator Hire” or “generator hire perth”. If you can pay for this first, we can re-imburse you, if not tell management who the company is to arrange payment.

Generator Doesn’t Start

1. Check the fuel
2. Check the start button (usually red button or lever) has been switched on
3. Check fuel has been switched on
4. Check safety switch is turned on
5. Start on CHOKE, If the blower is starting on cold engine. If the engine has been warmed up, put the lever to RUN mode (rabbit)
6. Call Management
7. If the generator started, but after you turned on the blower, it turned off, flick the safety switch back up and start the engine again.
8. If it really doesn’t start, check if you have time to drive back to the warehouse to get one? If not, Call management immediately on 0421 464 018. If you can’t get a response, contact the other drivers and ask if they are free to drop it off for you.
9. Call a local hire company and hire a generator (minimum 3kva for each inflatable). Try Coates hire, kennards hire. Google “Generator Hire” or “generator hire perth”. If you can pay for this first, we can re-imburse you, if not tell management who the company is to arrange payment.

The generator starts, but the blower keeps tripping it

1. Have you got the correct generator for the blower? Any 2HP Blowers require our biggest generator.
2. Turn the safety switch back on.
3. Warm it up longer and try again
4. If it trips again and the generator has been warmed up, turn the safety switch back on, keep the blower plugged in with the switch on and pull the string to start the engine.
5. You can also try this: Turn the safety switch back on and turn the generator back on. Keep you finger on the safety switch to prevent it from flicking off switch and turn on the blower.