Set up and Pack Down For Private House Parties

General Information

You MUST always arrive on time at the event location as stated on the delivery sheet. If you would like to arrive earlier, you can contact the customer directly and ask for approval. NEVER BE LATE. 

You are required to always vacuum, sanitise and remove excess water during set up and pack down.

If however, during continuous rain, you may pack down the inflatable and report the conditions of the unit to management.

If any inflatables or units are wet, not clean or damaged upon pack down, you must report to management.

You shall after completion of set up of an inflatable, take photos of the set up and send it to management.

You must ensure set up location is clear of any sharp objects or materials that could harm a person and/or the inflatable.

You must complete the safety checklist and log book for the inflatable to ensure the correct set up according to WORKSAFE Australia has been implemented. This includes, safety barriers around the blower, correct anchorage systems, safety mats, site survey and electrical equipment correctly placed.

LOADING UP AT THE WAREHOUSE

You must always have your box of metal stakes and one spare blower in your van, regardless of use.

It is important that you remember everything required for the delivery. If you ever make a mistake of forgetting something you risk unsafe set up, and being late to multiple deliveries.

Use the checklist provided to ensure all items required for the deliveries are inside your vehicle.

Be courteous of other team members and help out where you can.

HOW TO APPROACH THE SET UP PROCEDURE FOR PRIVATE HOUSE PARTY

When you leave the customers place, you want them to feel safe that their kids can play inside the bouncy castle without it flying away or collapsing. You want them to feel like you are a professional who knows exactly what to do. You need to show confidence.

1. Arrive at event location on time or early
2. Make contact with customer and introduce yourself as “Your Name from Perth Bouncy Castle Hire” DON”T FORGET TO SMILE 🙂
3. Ask where is the equipment going to be set up and ask them to show you
4. When walking to the set up location, you should be observing the surroundings and access. Things to look out for that may cause inconvenience are; tight access, soft ground, vehicles and furniture in the way, trees, power lines, hot water units in the way, air con units in the way, dog poo, rocky ground, enough space for the equipment. If problems arise look for alternatives.
5. After set up location has been assessed for safety (eg. sharp objects, slope), ask the customer which way they want the entrance of the equipment to face.
6. At this stage it is VERY IMPORTANT you get the customer to confirm where they want the equipment set up. You DO NOT WANT TO BE MOVING THE EQUIPMENT AFTER IT IS ALREADY SET UP.
7. If set up is on grass, ask the customer if there is any underground piping. If there is, ask the customer to show you where. Then tell the customer you will come and get them when you are about to use the metal stakes. It is important you do this step because we do not take responsibility for any damaged pipes.
8. Ask for the location of the power point
9. If any payments are required, this is the best time to ask for it.
10. Tell the customer you will start setting up, and come get them before you start putting the metal stakes in.
11. Set up the bouncy castle. Things to look out for are: All zips are closed, any tubes to be tied off, blower tube to be fastened (check for tightness by pulling).
12. Attach sandbags or if metal stakes are going to be used show the customer exactly where you will be putting in the metal stakes. We want them to feel like they made the decision on where the stakes go in.
13. Start anchoring it down, and using ropes to tie down if its windy.
14. Clean the equipment and vacuum it. MAKE SURE ITS CLEAN!
15. Put the mats in front and cones around the blower.
16. Go through the Set up checklist and complete in full detail. Write down any comments such as tight fit, bad parking etc.
17. Contact the customer, and show them how to turn the blower on and off, what can go wrong and what to reference if something goes wrong.
18. Explain to customer its all been set up properly and get them to sign the Safety and Hire Agreement.
19. Tell them what time you will come back for pick up.
20. Pick up any mess you made, and close any gates behind you before leaving.
21. DON’T FORGET TO SMILE 🙂

HOW TO APPROACH THE PACK DOWN PROCEDURE FOR PRIVATE HOUSE PARTIES

1. Arrive on time
2. Talk to the customer and ask if everything went well. If you did a good set up, this should always be a YES!
3. Tell the customer that you will start packing it away.
4. If kids are still on the equipment, tell the kids “alright kids, i’ll be packing it away in 1 Minute, then everyone has to come off”. This will help you get parents attention and also give a pre warning to difficult kids who may not want to come off the equipment.
5. While your waiting, go get your cleaning equipment and your trolley.
6. Once the kids are off, vacuum and wipe down the equipment.
7. Then turn it all off, unzip and take off any straps etc to let the air out and fold it so that the material will be as flat as possible. This will make it easier for you when you start rolling the inflatable.
8. The key to to a good roll is to have it as flat as possible. Always remember the inflatable needs to be able to fit back into your van, (to fit in a van is roughly just taller than one of those orange trolleys) so keep that in mind when rolling. General rule of thumb is, if you want it tall and skinny, then it will have less folds, Short and Fat, then it will be more folds.
9. Once its folded length ways, fold it in half to help get all the air out, while you take all the other things into your vehicle.
10. Once all things are in the vehicle you can start rolling this inflatable.
11. Once its all done, don’t forget to thank the customer and say good bye!